Receive homeowner water, fire and mold requests in your service area

What we send you

A request carries the job the homeowner picked (emergency water removal, water damage, flooded basement, mold remediation, fire and smoke, sewage cleanup, storm damage, structural drying, burst pipe cleanup, biohazard or contents restoration), the ZIP code, the homeowner's name, phone and email, the time of the request and the consent wording they agreed to. The homeowner has agreed to be contacted by one company, by phone call and text, and the consent line names RestorationMatch and says it is one company.

We do not send the same request to a list of bidders. If you use a referral partner to place calls for you, tell us when you apply, because the consent wording covers a partner acting for the company that receives the request.

What it costs

You pay per request delivered. Ask us for the current per-request price when you apply. There is no contract and no share of the job. You quote the work, keep the customer and are paid by the homeowner or their insurer. You can pause delivery at any time, by service or by ZIP code.

What to expect

These are homeowners in a crisis or just after one. Some will not pick up, some will already have found someone, and some will be waiting on an insurer before they decide. We do not promise a number of requests per week, a response time or that any request will become a job. Our pages tell homeowners what to do in the first hour and what to ask a company, so some of the people who reach you will expect a written scope, a drying log and a straight answer about licenses.

How to apply

Write to support@restorationmatchusa.com with the company name, the services you want, the ZIP codes you serve, and the license numbers your state requires for that work, such as a contractor license for rebuilding. Where the state has a public lookup, we look the license up before anything is switched on, and we ask you to confirm the details on a call. If a required license does not show as active, we do not turn delivery on. That check is part of onboarding; it is not a promise to homeowners about any company.

Where your state has no license for the cleanup itself, tell us which credentials your crews hold, such as IICRC technician credentials, and we will ask for the certificates. We describe them to homeowners only as voluntary credentials. We will stop sending requests to a company if we learn that it works without a license the job requires.

What we ask of partners

• Call the homeowner from a number that identifies your company, and say who you are.
• Give a written scope and the way you price before you send anyone to the house, and say who pulls any permit.
• Do not present yourself as the homeowner's insurance adjuster, and do not negotiate their claim, unless you hold the adjuster license your state requires.
• Do not pressure anyone to sign an insurance payment over to you or to pay in full before work starts.
• Stop contacting a homeowner who asks you to, and tell us.